Eden Place
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FAQs

You got questions, We got answers

Answers to questions people ask us...

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM

How can I request an early check-in or late check-out time?

To request an early check-in or late check-out, simply contact the property using the details provided in your confirmation email.

Does the apartment have parking facilities?

Yes, the property provides free outdoor parking

Does the apartment allow pets?

Yes, we only allow dogs and there is an extra charge of £25 per pet per night. Maximum of 2 dogs.

How do I find out if the apartment has a certain facility, e.g. a microwave?

You can easily find information about the facilities available in our apartment by visiting our Amenities page

How can I cancel or modify my booking?

If you need to cancel or make changes to your booking, please follow the cancellation process provided by the booking channel through which you made your reservation.

Do I pay a cancellation fee?

The cancellation fee depends on the cancellation policy of the booking channel and the timing of the cancellation.

Where can I check apartment rates?

To find detailed pricing information for your desired stay, please click here

How can I let you know comments or suggestions about the apartment?

We appreciate reviews and suggestions. You can share your comments with us by sending an email to hello@amamacabin.com or by leaving a review on our Google My Business page

What should I do, if I lose or forget something in my room?

If you happen to lose or forget an item in your room, please send us an email at hello@amamacabin.com with a detailed description of the item. Our team will promptly check and assist you in locating your lost belongings if they got missing during your stay at the apartment.

Which credit cards are accepted?

We accept all major credit cards. You can use Visa, MasterCard, American Express, and Discover, among others, to make payments for your reservation and any additional services during your stay

By when do I have to cancel my booking, if I have to?

You have the liberty to cancel your booking at any time. However, it's important to note that there might be penalties for cancellations made closer to the arrival date. We recommend reviewing our cancellation policy to ensure you are aware of the timeframe and any potential charges.

Are smoking rooms available?

No, our apartment is 100% smoke-free. Smoking is not allowed in any of our rooms or indoor areas. Smoking in prohibited areas may result in penalties.

Is there a fitness center?

No, there is no fitness center available in any of our properties. However, you might want to inquire via email at hello@amamacabin.com if there are any nearby recommendations for fitness facilities or if there are any outdoor spaces suitable for exercise.

What are the facilities available?

For a detailed list of the facilities we offer, please refer to our amenities page (embed the link to the amenities page)

Do you offer any discounts for long-term stays?

Yes, we offer discounts for extended stays. The specific discount amount may vary depending on the length of stay and other modalities.

Can I extend my stay beyond the initial booking period?

Extending your stay may be possible, depending on the property's availability.

How often does the property get cleaned?

Depending on the length of stay, cleaning services may be arranged bi-weekly at an extra cost.

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